Just Culture for Managers and Influencers
Course Summary
The Just Culture Company's 4-hour course enables individuals who manage and evaluate the work of others and those who design and improve work flows to learn foundational principles of Just Culture. Learners then apply this knowledge to case scenarios using the Just Culture Algorithm.
The 4 hour Just Culture Managers training utilizes self-paced computer-led instruction with embedded scenarios to equip learners with foundational knowledge and skills needed to understand and manage four specific dimensions needed to create a sustainable Just Culture:
- Continuous learning and psychological safety
- Robust system design
- Management of behavioral choices
- Consistency in application of justice and accountability
Designated leaders:
- Managers
- Supervisors
- Department Heads
- Service Line Leaders
- Clinic/Practice Administrators
Influencers:
- Human Resource Generalists
- Business Partners
- Performance Improvement Team
- Members & Coaches
- Risk Managers
- Accreditation Specialists
- Compliance Specialists
- Medication Safety Officers
- Infection Preventionists
- Informaticists
A25-question knowledge validation post-test
As a result of active participation in the learning session and successful completion of the competency exam, participants will be able to:
- List key attributes and benefits of a Just Culture
- Identify the role of organizational mission and values in establishing a values-centric framework for workplace justice (“just culture”)
- Describe how individual performance and system design contribute to outcomes and the managers’ role in improving each.
- Identify components of a robust system design
- List and describe the spectrum of 5 behaviors assessed within a just culture framework.
- Identify and sequence the 5 elements of a threshold (event) investigation and its importance in creating a learning organization.
- Describe the three duties contained within the Just Culture Algorithm that create the basis for assessing workplace conduct.
- Describe the elements contained within the Just Culture Algorithm related to the management of repetitive conduct and the body of work.
- Recognize the leadership role of mercy, grace, and forgiveness to establish a sustainable Just Culture.
The Just Culture Assessment Tool (JCAT) is the interactive web-based version of the printed Just Culture Algorithm.
16 Learning Modules with the ability start/stop the course on demand.
Course access for 1 year to continually refine and reinforce your evolving expertise as a Just Culture leader
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