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Webinar | When Words and Actions Matter Most: Responding to Harm in Senior Living In the Context of COVID-19


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Senior living centers are tasked with caring for the most vulnerable population during the COVID-19 public health emergency. As the pandemic continues, various measures have been put in place to mitigate risks and focus attention on the importance of mental wellbeing and empathic communication in long term centers.

Join ECRI and RLDatix as we partner to deliver a compelling webinar led by Dr. Tim McDonald, Chief Patient Safety & Risk Officer, RLDatix and Jean Harpel, Operations Manager, Aging Services, ECRI, focusing on caring for the caregiver in senior living settings.

Webinar recording

Additional resources

Learning objectives

Participants will learn how the CANDOR (Communication and Optimal Resolution) toolkit can be used in senior living environments to support empathic and effective communication with residents and their families.

Following the webinar, participants will understand:

  • Tips and techniques for delivering emotional first aid to staff, residents, and families after unexpected adverse events, including those related to COVID-19
  • The power of empathy and compassion and how it can improve the patient experience, specifically in the senior living center setting

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Agenda & Speakers

Jean Harpel, MSN, RN, GCNS, CPASRM

Operations Manager, Aging Services, ECRI

Dr. Timothy McDonald

Chief Patient Safety & Risk Officer, RLDatix