Risks of Dismissing Patient, Family, and Caregiver Concerns
March 18, 2025 | 1:00 p.m. ET
Overview
As healthcare advances at an unprecedented pace, the landscape of patient safety is continually evolving. The year 2025 marks a pivotal moment in this ongoing journey, as we are now a quarter of a century removed from the Institute of Medicine’s landmark report, To Err Is Human.
We are currently facing challenges that seemed futuristic and improbable in 1999—the integration of artificial intelligence in clinical settings, the growing threat of cyberattacks on health data, and the viral spread of medical misinformation on social media platforms.
Our society has also become more conscious of widening health disparities, and a new movement is giving voice to those who have had their health concerns dismissed by the healthcare community. This webinar will explore this important topic and related issues, including the concept of “medical gaslighting” and cognitive bias. The webinar will feature the patient’s perspective as well as strategies to increase awareness and improve provide-patient relationships.
Objectives
During this webinar, we will:
- Describe how ECRI and the ISMP PSO use a learning system approach to create and disseminate the list of Top 10 Patient Safety Concerns.
- Discuss why dismissing patient, family, and caregiver concerns should be a major area of concern for the healthcare community.
- Discuss how elements of a total systems approach to safety and recommendations for improvement can be used to address these concerns.
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Speakers
Marcus Schabacker, MD, PhD
President and Chief Executive Officer, ECRI
Dr. Marcus Schabacker became President and Chief Executive Officer of ECRI, an independent, trusted authority on the medical practices and products that provide the safest, most cost-effective care, in January 2018. A board-certified anesthesiologist and intensive care specialist, Dr. Schabacker has 35 years of healthcare experience and 20 years of senior leadership responsibilities serving the medical device and pharmaceutical industries. He held leadership roles in medical affairs, preclinical and clinical development, regulatory affairs, quality, research and development, and patient safety. After receiving his medical and academic training at the Medical University of Lubeck, Germany, Dr. Schabacker served as senior medical officer at the Mafikeng General Hospital in South Africa as part of a humanitarian aid program to support the African National Congress government under Nelson Mandela. Dr. Schabacker is an affiliate assistant professor at The Stritch School of Medicine at Loyola University Chicago.
Susan Sheridan, MIM, MBA, DHL
President and CEO, Patients for Patient Safety (PFPS)
Susan E. Sheridan, MIM, MBA, DHL, is president and CEO of Patients for Patient Safety (PFPS) US. She was appointed to the Patient Safety Working Group of the President’s Council of Advisors on Science and Technology (PCAST). Prior to her current roles, she served as the Patient and Family Engagement Adviser in the Center for Clinical Standards and Quality at the Centers of Medicare and Medicaid Services (CMS), the Director of Patient Engagement of the Patient-Centered Outcomes Research Institute (PCORI) and led the World Health Organization’s (WHO) Patients for Patient Safety initiative, a program under the World Health Organization (WHO) Patient Safety Program. Sheridan is also a member of the Institute of Healthcare Improvement Lucian Leape Institute and a member of the Future of Health, a global community of leaders whose purpose is to influence, transform and redesign the future of health. Sheridan had previously spent 10 years in patient advocacy inspired by adverse family experiences in the healthcare system.
Shannon Davila, MSN, RN, CPPS, CPHQ, CIC, FAPIC
Executive Director, Total Systems Safety, ECRI
With a clinical background in adult critical care nursing, Shannon specializes in infection prevention and healthcare quality improvement. Shannon has provided leadership throughout several state and national patient safety programs, including the New Jersey Sepsis Learning Action Collaborative and CMS Hospital Improvement Innovation Network. Shannon has co-led both the national CMS Sepsis and Antimicrobial Stewardship Affinity Groups. She has authored a book and published several articles that focus on the importance of infection prevention. In 2016, Shannon was honored with the APIC Heroes of Infection Prevention Award.